Frequently Asked Questions
Generals
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Is Mashida dispenser more affordable by sacrifice on quality?
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Not only Mashida water dispenser is top quality and affordable, we even provide easy payment and rental scheme. These are how we achieved it:
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Firstly, we do not advertise thus lower the overall cost. We provide traditional doorstep service to provide information and water quality inspection.
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And most important, we do not operate on an MLM (Multi-Level-Marketing) model. So our every unit price does not go to many peoples in our commission structure. Thus we are able to offer you the world’s leading water dispenser at a fairer price.
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Can Mashida alkaline water, heal disease?
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Mashida water is not for healing and we will not claim it as a medical device. However, drinking Mashida water will helps to neutralize acidic in our body to prevent acidosis that lead to non-contagious disease.
Moreover, you do not need to drink acidic water that burden your body anymore.
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Is Mashida dispenser high power consumption?
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Normal electric water boiler or kettle consume 1,100 – 1750 watts of power. Mashida dispenser only consumes 100 - 550 watts, so it cost much lesser.
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What happens if temporary electricity blackout, can Mashida dispenser dispenses water?
Yes, Mashida dispenser design to produce clean, filtered & processed water even without electricity at room temperature, the only limitation is without hot or cold.
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How do we know what is the current drinking water pH?
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You can test it yourself with litmus paper or call us at + 6011-2703 8888 if you are in Klang Valley to drop by to inspect for you at no cost and obligation.
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Do Mashida water produce waste water during purification process?
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No, only Reverse Osmosis (R.O.) system which is acidic produce waste water during process.
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Is Mashida pH still alkaline on hot water?
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Yes, Mashida’s hot water is still alkaline, because it is different process than ionizer.
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pH
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What is pH?
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pH (potential Hydrogen) is a numeric scale used to specify the measurement of acidity or alkalinity on liquid or substance.
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What is acidic and what is alkaline?
Acidic is high in Hydrogen with positive (+) charge & Alkaline is high in oxygen with negative (-). It scale from 0 to 14, with 7 as neutral. 0 to 6 .9 as acidic, and 7.1 to 14 as alkaline.
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How do we measure it?
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We use litmus paper or liquid tester to measure it, base on the colour change to identify whether it is alkaline or acidic.
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How pH affects our lives and health?
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Every part of our body has a specific pH.
Blood 7.35 - 7.45 Skin 5.5 Stomach 1.5 - 4.0 Saliva 6.0 - 7.4 Liver 7.2 etc
If the pH of these part changes, our body will automatically adjust it back to the required pH. By creating the acidic or alkaline minerals or extracting from another part of the body.
Example: if our blood is too acidic (Acidosis), our body will extract alkaline minerals such as Calcium, Magnesium, Sodium, Potassium from another part of the body to neutralize it back to required pH.
It solved the problem at a cost of deficiency of alkaline minerals on other parts of the body, eventually leading to sickness.
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Thus, if we can prevent our body from getting the required minerals from another part of our body, by providing with sufficient minerals and nutrients, we can prevent sickness.
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Will it over alkaline in our body?
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We all know anything excessive will be bad for health, be it acidic or alkaline. So how do we know if our body will be too alkaline instead?
The answer is “it won’t”… How do we know?
Simple, we all breathe out carbon dioxide (acidic) and breathe in oxygen (alkaline). This show that our body is constantly acidic and in need of alkaline. While the same apply to plants and vegetables, the difference is they need carbon dioxide (acidic) and breathe out oxygen (alkaline). That proves that plants are always alkaline and need acidic to thrive.
This is the natural state for us. Because if our body and cells can thrive in an acidic environment like plants, the cells will be considered as mutated cells or more specific name as Cancer cells.
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What is the ideal drinking pH?
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Acidic water with pH below 7 is bad for our body by adding a burden to the body to neutralize.
Neutral water with pH 7 to slight alkaline at pH 7.5 are better for not adding any burden to our body.
To lift the burden of our body by neutralizing the acidity, we need higher alkaline water.
Ginseng & seaweeds are pH14, which is known to benefit our health. However, any water pH above 10.5 will taste like soap water. So ideal drinking pH in terms of taste and effectively neutralize acidic in our body is between 8.5 – 9.5.
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Can we drink more than 5 glasses of alkaline water per day?
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Of course you can. There is no harm or whatsoever to your health if you drink the 6th glass of alkaline water.
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Simple question to the people who claim this:
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From which medical source stated that we cannot drink more than 5 glasses per day?
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Why 5 glasses not 4 or 6?
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What will happen if we drink more than 5 glasses per day?
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What pH they refer to?
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Should we drink more than 5 glasses of ACIDIC waters (R. O.) per day? Is it healthy?
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Why they even have an alkaline water dispenser in the first place, if it is so bad?
Reason is simple, their alkaline dispenser is at a very high cost while their R.O. entry level model at a cheaper rate and easier to sell.
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Trouble shoot
Minute particles are found in purified water
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Cause: They are just bubbles generated while water is supplying.
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If they are not disappered after 1 minute, contact our service center
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Bad taste or odour is accurred
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Cause: Post carbon filter lifespan is over.
Change Post carbon filter, and drain water before use.
Cause: Water has been filled in the water tank for a long time.
Drain water in the water tank 2-3 times before use.
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Leakage accurred
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Cause: Deffective join parts
Close valve connected to tap and turn off power, contact our service centre.
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No hot water supply
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Cause: Tempreture switch is off or heater is defective.
Double check if the switch is off. If its on but no hot water, turn off the switch and call our service centre.
Cause: Low power supply
Check power cord, adjust to meet standard requirements.
Cause: Water lamp is not functioning
Check if the switch is on.
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No hot & cold water supply
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Cause: Filter lifespan is over.
Sediment filter need replace. Close the valve connected to the tap, disconnect power plug and call our service centre.
Cause: No water supply or cut off
Disconnect power plug until water is supplied
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No cold water supply
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Cause: Low power supply
Check power cord, adjust to meet standard requirements.
Cause: Water lamp is not functioning
Check if the switch is on.
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Tempreture of hot or cold water is not hot or cold enough
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Cause: Huge amount of water intake
Wait for 5-6 minutes
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Got question? Email or call us.
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Product Care line : +(6) 011 2703 8888